The prompt
Context Customer message: [redacted message]. Approved policy: [relevant policy]. What we know: [facts]. Audience [customer situation] Goal Answer the question and explain a concrete next step. Constraints Do not invent refunds, deadlines, guarantees, or account details. Be respectful without over-apologizing. Flag anything requiring a human decision. Do not include private data beyond what is necessary. Output A subject line, concise email draft, and internal questions that should not be sent to the customer.
Copy the prompt, then open your preferred tool and paste it. These links do not send your prompt or run a model.
How to use
- Replace every bracketed field with relevant, non-sensitive context.
- Paste your own source material and specify the audience.
- Copy the prompt into your preferred assistant and review its response.
- Review the recipient, commitments, and dates before sending.
Example input
Customer asks when the draft will arrive. Agreed delivery: Tuesday. Today: Monday. No delay reported.
Example output
Illustrative example written for this guide—not a recorded model result.
Subject: Your draft delivery Hi, your draft is scheduled for Tuesday, as agreed. We will send it to this email address. Please reply if you have any additional material to include.
Tips
Review the recipient, commitments, and dates before sending. Ask for one targeted revision at a time and keep track of which instruction improved the draft.
Common mistakes
Letting AI offer a discount or refund outside your policy. Missing source material cannot be repaired by confident wording.